Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all purchases made on zonfy (zonfy.app), including subscriptions and top-up credit purchases. By subscribing or purchasing credits, you agree to the terms outlined below.

1. Nature of the Product

zonfy provides a digital, AI-powered service for generating Amazon A+ Content images, listing gallery images, and optimized listing copy. Access is provided through monthly subscription plans that include a credit allocation, as well as optional top-up credit purchases. Due to the immediate nature of digital delivery and the computational costs involved in AI processing, our refund policy differs from physical goods.

2. Subscription Cancellation

• You may cancel your subscription at any time from your profile page.
• Upon cancellation, your subscription remains active until the end of the current billing period. You will continue to have full access to subscriber features until that date.
• No partial-month refunds. We do not issue refunds for the remaining days in your current billing cycle after cancellation.
• Unused subscription credits do not roll over and are reset at the start of each billing cycle.

3. Top-Up Credit Refunds

• Top-up credits are available exclusively to active subscribers and expire 90 days after purchase.
• Unused top-ups: If you purchased top-up credits and have not used any of them, you may request a full refund within 7 days of purchase.
• Partially used top-ups: Once any top-up credits from a purchase have been consumed, that purchase is non-refundable.

4. Generated Content

• Credits consumed during generation are non-refundable. When you generate content, AI processing costs are incurred immediately — the service has been delivered regardless of your satisfaction with the output.
• Subjective quality complaints: Dissatisfaction with the style, aesthetic, or creative direction of successfully generated images does not qualify for a refund. AI-generated content is inherently variable.
• Amazon listing outcomes: We do not guarantee specific sales results or listing performance. Refunds are not available based on perceived lack of impact on your Amazon listings.

5. Technical Failures & Automatic Refunds

• Complete generation failure: If the system deducted credits but all images failed to generate due to a technical error on our end, credits are automatically refunded to your account.
• Platform bugs: If a verified platform bug caused corrupted, blank, or completely unusable output (e.g., entirely black images, broken files), we will restore the credits used upon review.
• Duplicate charges: If you were charged multiple times for the same purchase due to a payment processing error, we will refund the duplicate amount.

6. When Refunds Do Not Apply

Refunds will not be issued in these cases:

• Partial-month subscription cancellations (access continues until the billing period ends).
• Top-up credit purchases where any credits have already been used.
• Credits consumed for content generation (the service was delivered).
• Dissatisfaction with AI-generated content style or quality.
• Perceived lack of impact on Amazon listing performance.
• Failure to review generated content before publishing.
• Account termination for cause — if your account is terminated for violating our Terms of Service, unused credits and remaining subscription time are forfeited.

7. How to Request a Refund

To request a refund:

1. Email support@zonfy.app within 7 days of the transaction or issue.
2. Include your registered email address and a description of the issue.
3. If applicable, include screenshots or details of the failed or corrupted generation.
4. Include the transaction ID or payment reference from Razorpay if available.

Refund requests submitted more than 7 days after the transaction may be reviewed at our discretion but are not guaranteed.

8. Processing Time

• Credit restorations: Credits for failed generations are typically restored automatically or within 24 hours of a verified report.
• Monetary refunds: Approved refunds are processed through Razorpay and typically reflect in your account within 5 to 10 business days, depending on your bank or payment provider.
• We will notify you by email once your refund request has been reviewed and processed.

9. Contact Us

For any questions about this policy or to request a refund, please contact us at support@zonfy.app.

Address: Alok Press Lane, Aska Ganjam, Odisha, 761110, India